Solo Training Systems Technical and Client Support Area


Frequently Asked Questions (FAQ)

Why can't I sign on?

What happens if I forget my access codes?

Which course am I required to take?

How often do I have to take these courses?

How long does it take to complete the course?

Do I have to complete the entire course in one sitting or can I take breaks?

What happens if I fail the first time?

What happens if I get too many review questions wrong?

I was halfway through the course when the system bumped me back to the beginning of the course. Why did that happen?

Once I pass the exam where do I get my certificate?

What if I get an Error Message about Cookie Settings and cannot log on to the system?

 

Question: Why can't I sign on? < top >
Answer: Make sure all of your sign on information has been entered correctly.

You must have the the following three pieces of information, as initially provided by your Administrator:

Your Organization Code
Your Login ID
Your Password

If you are still unable to sign on see your administrator.
   
Question: What happens if I forget my access codes? < top >
Answer: If you forget your access codes contacting your Training Administrator who will be able to retrieve them for you.
   
Question: Which course am I required to take? < top >
Answer: All employees who prepare to ship, receive, or transport dangerous goods require TDG Training. This applies to all Service Truck Drivers, Shippers and Receivers. It may also include some Shipping clerks, maintenance, parts and traffic employees.

Most employees should take a WHMIS course. Check with your manager or supervisor.

Your course(s) will appear in your student locker when you sign on.
   
Question: How often do I have to take these courses? < top >
Answer: Air transportation workers must renew their TDG certification every two years. Surface transportation workers must be recertified every three years. Both air transportation and surface transportation workers must do the entire course every time.
You are also required to take WHMIS as determined by your company in consultation with the Safety Committee.
   
Question: How long does it take to complete the course? < top >
Answer: On average, it should take approximately 1.5 to 2 hours to complete either the TDG or WHMIS course.
   
Question: Do I have to complete the entire course in one sitting or can I take breaks? < top >
Answer: It is best to take the course at a time when you can complete the course in one sitting.

If you must leave the course during your session, remember to "EXIT" so that you may return to the section where you left of and not have to start from the beginning. If you take too much time between modules, you may not remember all the information required to pass the exam.

You can take breaks but if you get up and leave the system idle the server will time you out after two hours. You will then be required to sign into the system again and click the 'RESUME' key.
   
Question: What happens if I fail the first time? < top >
Answer:

It is very unlikely that you will fail. There are several review questions set up throughout the course to test you as you go along. You will be able to take the exam again. Your employer will decide how many attempts you may make before yu have to take the course again.

The pass mark for most exams is 80%. A pass mark of 90% applies to all TDG Air courses)

   
Question: What happens if I get too many review questions wrong? < top >
Answer:

The system will bump you back to the beginning of the course, and you will have to start over again. You will not be permitted to attempt the exam until you have passed the required amount of review questions.

   
Question: I was halfway through the course when the system bumped me back to the beginning of the course. Why did that happen? < top >
Answer:

Most likely, you got too many of the review questions wrong. If you get too many wrong, the system puts you back at the beginning to give you the opportunity to review the training information and try again.
Once you have successfully completed the review questions you will be permitted to complete the exam.

   
Question: Once I pass the exam where do I get my certificate? < top >
Answer: You can get your certificate from the Administrator once he/she has received the email stating that you have successfully completed the exam.

After you have successfully completed the TDG course you will be issued, a wallet card by your training administrator.
   
Question: What if I get an Error Message about Cookie Settings and cannot log on to the system? < top >
Answer:

You will get the cookie message occasionally. Usually this can be resolved by cleaning out your browser's History, Temporary Internet Files and old cookies from YOUR computer.

You can do this by consulting the Web Browser Settings page.

   



 

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